I enjoyed their site, easy on the eye, found what we needed in moments.
Great special offer with Which to get £15 off an purchase that was already the cheapest we'd seen online.
Delivery was prompt, we opted for the free delivery option and it came the very next day. Awesome experience so far, can't wait to shop with them again!
As many others have shared, I was a refused a refund on a faulty item.
Let it be known that under your statutory rights you are entitled to a refund where the item is faulty or not as described. You can read more about that right here:
And more here:
Furthermore, I note a lot of people around the web (review sites) are being told they must pay the return delivery charge for faulty or incorrectly delivered items. The Distance Selling regulations covers you for this, USC must pay that return P&P, simple. Read more about that here:
In my experience with this company I purchased a wallet, it had a hole in it where they'd put a security pin in. Who puts a piercing through leather, really?
No excuse for being rude either!!
The cashier accepted the fault and agreed but needed manager authorisation. The manager came and then argued it was a hole where the stitching had been. I refused a credit note and they couldn't swap for a perfect conditioned wallet. I told her to do as she pleased because I want neither an exchange or credit note because they couldn't offer me the item I actually wanted. She issued a credit note.
I then emailed the company complaining, they asked me to spend another £35 on their website to purchase the wallet in perfect condition and then email them the order ID along with the gift certificate number and they'd refund one of them including the postage.
Hold on, so let me get this straight they want me to give them another £35 of my money when they've already refused to refund me on a faulty item, thus breaking the law, my statutory rights. Yeah sure, I've got mug written on my head, not.
Let's be honest, they could have just taken the gift certificate code and sent me the wallet. No need to scam me for more money.
Well, anyone spending over £100 on their credit cards are covered under section 75 of the Consumer Credit Agreement Act. So speak with your card issuer
And even if you didn't spend £100, you can still dispute your payments with your card issuer, even if it's a debit card you can dispute.
Anyway, rant over. Thank you Review Centre for allowing us a platform to voice our terrible experience with this company.
I also blogged about them here: http://auroral.co.uk/tag/usc/
Very told us our fridge freezer would be on here on a Wednesday and our washing machine some two weeks later. They even called us back to confirm the same.
We defrosted the freezer (hotwater and a hair dryer) for them to take away and put our frozen items on ice just before.
Hotpoint then call us to confirm the delivery is Friday and that Very have no authority to book this in sooner. Hotpoint also arranged for the washing machine to come at the same time.
Disappointed that Very can't achieve the simplest of things, plenty of wasted food thanks to them. Probably won't use again after this experience considering they did nothing to rectify the issue!
The other annoying thing is the constant hounding to take out their extra warranty. No means NO! :-/
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