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Very poor customer service

A month after I joined Three I noticed on my credit report that I had gained a middle initial. I phoned Three (Indian call centre) who insisted no middle name existed on my account. Left with no other option I sent a letter to Customer Relations team, in it I asked for the mistake to be corrected and a credit for the postage (60p) for sending the letter.

Two weeks later I get an email telling me to call the Indian call centre to remove the middle initial (AND NO 60p CREDIT!) .

Just phoned three customer service and guess what ... No middle name!

Totally useless! I'll be leaving Three as soon as my contract ends.

Bamdad Hashemiand Arezoo Karemi found this review useful

Dan Chapman´s profile

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Dan Chapman
Stansted Mountfitchet, United Kingdom