After several years of successful internet shopping I had the misfortune to be taken in by this sham of a "company".They have a very plausible website with apparently great prices but no customer service & a very dodgy order process, where "editable personal information" is requested to confirm ID. At this point I smelt a rat & promptly cancelled my order & 10 weeks later am still awaiting a full refund, despite almost daily emails (automated responses with standard platitudes but no action) as well as phone calls (if you can get through, not easy - then more platitudes). This company really is highly disreputable and despite purporting to trade out of the UK, has been dissolved according to Companies House (wish I had checked this first!) The company is actually Hong Kong based it appears & is very adept at holding onto customers money for long periods . I have received so far only a 50% refund 10 weeks out where no goods were ever dispatched, so this delay is totally unacceptable - in fact fraud is the only description. Don't be seduced by the cheap prices - avoid!
Excellent service, knowledgeable staff & decent prices. Offer good in store advice & have service where you can order online select your store for collection & no charges made until you actually collect the goods you expect. They will even hold stuff for several days pre collection which is useful. Had an appalling service experience previously with Simply Electronics - a complete sham company,Jessops are the real deal when it comes to photography & hardly any more expensive than Amazon for most items.
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