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Reviews (1)

ProSwimwear Ltd

Bad order

I ordered 4 swimsuit:2 were ok, 2 were wrong sizes (32 instead of 36 I ordered).
So, I asked change size, no answer from proswimwear.
Then, I opened a paypal controversy.
Bad assistance

11 December 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please be advised that in this order you have received a reply via PayPal claim that you filed. We can immediately arrange to send the correct sizes once the claim is closed. Please once again confirm exactly which items were the wrong ones and once the claim is closed we will be able to correct our mistake. This will not be a problem at all.

I would be grateful if you could contact me via info@proswimwear.co.uk so that I can investigate this further and respond in full.

Thank you in advance.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

cristiana leonardi´s profile

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cristiana leonardi
Reviewer
Italy

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