We like our new sofa bed. It is excellent value and good quality. Only two things stopped this being a 5-star review:
1. Finding the workshop in Uxbridge is really difficult. The post-apocalypse industrial estate the Nabru workshop is in is absolutely awful to navigate (and not helped by a big Nabu sign hung on the side of a building nowhere near the actual workshop!); and
2. The customer service when you are there is poor. There were two members of staff when we were there - a lady who just ignored all customers (it was Olympic levels of ignoring, almost impressive) and a youngish guy who wasn't rude, but who clearly saw serving customers (forget greeting customers!) as an unwelcome distraction from his "real" work. When we decided to buy we were pointed towards a PC - yep, in their showroom, we were still expected to order online as if sitting at home - wow, we felt welcome!
The service wasn't unfriendly (even Olympic ignorer wasn't trying to snub us, it just wasn't her job to help make sales/make customers feel welcome/answer questions..so she didn't), but it was that unprofessional, amauterish, not-thought-thru type of service which is usually okay if done with charm, friendliness and enthusiasm, but which is just flat and depressing otherwise - this was an otherwise situation. That all said, the product is good, except for the choice of two (yep, just two, count 'em) types of feet - both hideous, blocky and "industrial".
Finally, pay for someone to put it together - the guy was quick and friendly.
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