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INFURN.com

Pöydästä metallijalka poikki ja lupasitte hyvittää rahat. Odotettu niitä 3 kk....

Tilasin 31.8.2012 pöydän ja tuoleja. Pöytä tuli JO 15.9.2013!!! Siinä on jalka poikki ja levy naarmuilla. Lupasitte 25.11.2013 hyvittää 305,61 GBP tililleni! Rahoja ei vaan kuulu vaikka jo kaksi kertaa tämän jälkeen on luvattu että ne tulee.
Kaksi muuta tilaamaani tuotetta on saapuneet ja olleet hyviä ja laadukkaita! Tosin toista odotin luokattoman kauan!

11 December 2013

Reply from Designfurn LTD (infurn.com)

Hello Sanja,

Thank you for your comments.

I would like to apologise for the delay to your refund and I assure you we are working hard to have swift return of your refund. I understand that you have been waiting a long time and we truly appreciate your patience with the situation. As discussed during our telephone conversation I informed you that I have forwarded the matter again to the finance department as a matter of priority. I explained the as the refunds are handled by the finance department I cannot provide a precise date, however I advised you of the return within the specified time frame.

Once again I apologise for the situation and your patience on the matter. In addition I look forward to having the situation resolved swiftly.

Kind Regards,
Laurie-Ann B.
Customer Relations Advisor

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Senja Norha
Reviewer
1913
Finland

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