Anna ´s profile

Reviews (1)

Kinloch Anderson

Customer service should be improved

Ordered twice with Kinloch Anderson.
First time everything went all right, next day despatch and quick delivery.
The second time however... Well, I still did not receive my item...(even if the event for which I ordered the item is already in the past and I had to do without it).
Sent an email to the customer support asking for the information and stating the reference number of my order, 2 days later received a reply which was actually for someone else, based in Germany and who ordered another item! Lack of organisation and focus, that's it. I work in sales business as well so understand quite well the challenges of tight timeframes, but this neglecting approach is just upsetting. Customer orientation is everything!

10 December 2013

Reply from Kinloch Anderson

Dear Anna,

Thank you for your feedback and please do accept our sincerely apologies that on this occasion we have not delivered the level of customer service we would expect and usually pride ourselves on at Kinloch Anderson. We have sent you a direct email to follow up your order with us.

Anna ´s profile

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United Kingdom