I wanted to purchase a matress and headboard so I visited the store on 26/12/12. I made my purchase and was told my products would be delivered within the month, I also had to leave £160.00 deposit. 10 days later I called the store to see if they had received a delivery date and they replied I was not getting my products until the full value had been paid - this is not what the sales staff told me.
I called head office to cancel my order and was told the 20% admin fee would not apply to me. I then received another call from escalations informing me my order had been cancelled and the admin fee applied - if I was unhappy I should call them back before the working day is over.
I called the lady back 2 hours after she called me to ask her not to cancel the bed until I spoke with the managment team but she had gone home for the day? I spoke to her colleague and she left my message for the other customer service agent who took my call initially.
On the Monday I received a call advising me that she HAD to cancel the order and my refund will be issued. 3 days later I had my refund. A refund of £0.20. The following day I called to advise the company that they had made a mistake with the refund they had issued but was told the refund was correct.
After 2 days of e-mails I have managed to get £80.00 back. I was told that this was there final offer . I have asked for a brakdown of charges which they will not give.
Well done Dreams - you have taken £80.00 of MY money for doing nothing - except giving out wrong information and bad customer service - I hope you are proud.
I will be actively discouraging anyone I know from shopping there.
Great service with a speedy delivery. I looked all over my local town for the taps that I wanted and they were very very expensive. Taps.co.uk had the tap I wanted at half the price, I will definetely use the site again and tell others about it.
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