Emma Whittick´s profile

Reviews (1)

ProSwimwear Ltd

OK, but probably won't order from you again.

The swim-suit I was sent was the wrong size, as were the fins. The returns and refund process was fine, though I had to pay postage when the goods could have been more accurately described in terms of their size on the website. Also, part of my order has yet to be fulfilled. One futhre annoyance was the several-times a day promotinal emails. I don't mind the odd email detailing special offers and promotions but on a more than daily basis? I hit "unsubscribe" very quickly.

11 December 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

I would be grateful if you could contact me via info@proswimwear.co.uk so that I can investigate this further and respond in full.

Thank you in advance.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

Emma Whittick´s profile

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Emma Whittick
United Kingdom