The swim-suit I was sent was the wrong size, as were the fins. The returns and refund process was fine, though I had to pay postage when the goods could have been more accurately described in terms of their size on the website. Also, part of my order has yet to be fulfilled. One futhre annoyance was the several-times a day promotinal emails. I don't mind the odd email detailing special offers and promotions but on a more than daily basis? I hit "unsubscribe" very quickly.
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