We already had a Danish Design Classic Slumber bed and wanted 4 more so that all 5 of our Spaniels had one. Best price was found on Pet Planet's Website so we didn't hesitate to order 4.
After a few days we hadn't had any contact so we contacted Pet Planet ourselves.
We were told they only had 2 beds in stock and were awaiting arrival of more stock in a couple of weeks.
They agreed to send out the 2 beds from stock and the other 2 would follow.
Another couple of weeks passed with no contact from Pet Planet.
Once again we contacted them ourselves to be told the 2 beds had been despatched that day.
Total time from ordering to receiving full order was 3 weeks and 1 day.
In this day in age we would consider that, and the fact we were not kept updated by Pet Planet, as very poor customer service.
Also I posted a review of the product on the Pet Planet feedback request saying they appreciated both good and bad feedback.
My review has never appeared against the product purchased????
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