our order was delivered, in its entirety, when we were told it would be, with nothing annoyingly missed off or "to follow", with no breakages and only some minor chipping to a very few tiles.
when i asked for some technical advice over the phone, it was given in a friendly way by somebody who clearly knew their subject.
a small follow-on order that we had to place was treated in the same thoroughly professional manner.
all this at half the price of other on-line tile suppliers.
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