I arranged for my parcel to be collected by Yodel through Parcel2Go, however the collected was never attempted. As this was an urgent parcel I was quite disgruntled to say the least! I was also further frustrated that Yodel referred me back to Parcel2Go and then I found out I couldn't just pick up the phone and speak to someone personally to get this resolved.
However, I was put through to a lovely lady named Sammie Taylor who was very apologetic and went out of her way to help me. Her friendly tone immediately calmed me down and I went away with a resolution and feeling happy with the service I received.
So a massive thank you to Sammie for helping me but also for restoring my faith in Customer Service! I would definitely use Parcel2Go in the future based on this.
Thank you x x
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