FIRST THE GOOD
It was time for a new bed and we did the usual and went to the bed sheds and the well-known stores, but the staff either had little knowledge or had no interest. I started the internet search and found myself at the factory-beds-direct (johnryanbydesign) website, it gave all the answers and more. I emailed them for advice and they replied quickly, which is always a good start!
I read the reviews all very good but I am not interested in “everything was great and no problem” reviews. In reality things do not always go right, the information I needed to know is “what if things don’t go right” The website promises and guarantee look good. But most internet sitesdo not deliver on their promises and are cursed with small print.
However all my boxes were ticked, informative website quick responce to emails, helpful and knowledgeable staff. So I ordered a super king zip-link bespoke 004 and four draw divan. Estimated delivery four weeks.
It was delivered within three weeks, unfortunately there was a minor quality issue with one side of the divan base, either it was a trainee that made it or someone had a bad day! But these things happen, I emailed the company with a couple of photos, they responded quickly, apologised and said they would replace the divan, no hassle no grief. Excellent customer service.
After a couple of weeks we found that we were not liking the zip link, no problem with the mattresses just the firmness down the middle. We opted for zip-link to make turning easier which of course it does, but as I sleep diagonally! it was not right. So I contacted the company to ask if we could change it to the super king bespoke 004 full size mattress. This was not a problem and a few weeks later the mattress was delivered by their own courier who was excellent, unwrapped it, put it together explained about the turning etc.
But what about the matress? I hear you ask. The mattress is everything that is promised on the website, excellent quality.
NOW THE BAD
........ nothing simple as that.
John & Ryan have it right! 5 star customer service, 5 star staff, 5 star quality, and they deliver on all their promises. The mark of a good company for me, is not what they do when it all goes right, but what they do when things go wrong. Thats another 5 stars for John Ryan By Design Ltd.
I would not hesitate in recommending them. If you want a quality mattress at an affordable price from a company you can trust John Ryan by Design Ltd. will be the best choice you make.
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