Ocado

From great to poor

I used to be a huge Ocado fan- compared to previous experiences with grocers their items were on stock and they delivered on time in one hour windows. Fine, their produce is inferior generally to many others and they can be pricier, their customer service is excellent. The last month, however, my weekly delivery has ranged from 1-4 hours late and no one seems ultimately accountable despite many apologies. They are NOT reliable anymore and I am back to looking to others. Their supply chain seems a mess and needs sorting ASAP.