Alexandra´s profile

Reviews (1)

Seraphine

Quality is good. Service is not perfect.

Ordered several items, paid for them and only after confirmation letter I get a note that one of the items is out of stock in my size. So it was refunded, but I would prefer to make a change to my order and choose other item. But it wasn't offered. So needed to make another order and pay second time for a delivery. Looking forward to use Seraphine nursing clothes again (used it for my first baby too) but not happy with the service.

18 December 2013

Reply from seraphine.com

Dear Alexandra, thank you for your review. We are sorry that your order could not be entirely fulfilled and a refund has been processed. When possible an alternative size or colour will be proposed. We apologise for the inconvenience it has caused you. Kind Regards, Julie

Alexandra´s profile

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Alexandra
Reviewer
Russia

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