Very pleasant and helpful on the phone originally however I explained I didn't want the order unless they could guarantee next day delivery which then didn't happen unfortunately. I then had to buy the same stuff twice from another company the following day. I e-mailed to complain about this and request the package was collected which they said would be arranged for a day I was off work then the delivery company turned up a day when I'd said I was not available. I have since e-mailed to complain again and ask for the package to be collected but haven't had a response for 3 days now- still have the package unopened and no refund!!! Really disappointing and annoying!!!
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