Lucie Wastell´s profile

Reviews (1)

e-Hardware

Unfortunately very disappointed!

Very pleasant and helpful on the phone originally however I explained I didn't want the order unless they could guarantee next day delivery which then didn't happen unfortunately. I then had to buy the same stuff twice from another company the following day. I e-mailed to complain about this and request the package was collected which they said would be arranged for a day I was off work then the delivery company turned up a day when I'd said I was not available. I have since e-mailed to complain again and ask for the package to be collected but haven't had a response for 3 days now- still have the package unopened and no refund!!! Really disappointing and annoying!!!

18 December 2013

Reply from e-Hardware Ltd

Good Afternoon Lucie,
further to our telephone conversation it seems our courier made an error in not picking your parcel up on the allocated day to which I must apologise, I have since re-arranged a collection and a refund will be issued immediately, once again I must apologise for any inconvenience caused.
Regards,

Amanda Brebner
Customer Services

Lucie Wastell´s profile

profile image of Lucie Wastell
Lucie Wastell
Reviewer
United Kingdom

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