I had the same problems to and had emails from the same person.
The phone is unmanned so is never answered.
I sent email cancellations a recorded delivery letter to them and more emails.
I just this month got my £46 back....its taken me 7weeks tho!
They take the money out altho it doesn't show on your statement because well with me) it was in a holding acc. Then they took it out 6weeks later even tho they said it had been refunded then days later it was refunded!
I even have a fraud complaint on the company going tho and even the bank couldn't stop the money from being taken out!
All this for xen tan! I got it from a ebay in the end..the tanbar. BRILL!
Dont order from so so special u will regret it!
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