I intially gave a poor review of the service when I thought one of the items I ordered, a bottle of wine, had not arrived. I complained and the company sent an apology and provided the "missing item" plus a complimentary box of chocs (on request) for my daughter with no quibble. I found out later that the item had actually arrived at the address with the flowers but had been "misplaced" by a colleague. i would recommend the company to others as the service and tracking was good.
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