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Postage damaged my phone and I got offered offensive price

Not very happy with envirofone . I send them two phones and had a provisional price of €14 and €11 approx . A little later I received an email stating that the back cover of the €14 phone was damaged and now they were offering €5 for it ! Both phones were in top condition when they were posted in the envelope provided . I was very annoyed with this and phoned their customer service eventually speaking to a manager. They did ring back but I missed their call .This problem is still unresolved . I have rang three times .
Will not be dealing with again
Follow up -
This phone was not damaged when it was sent , and unequivocally the clips were NOT glued - ever . This aspect regarding glue in your follow up comment is untruthful . Still no contact from Envirofone !

17 December 2013

Reply from Eazyfone Ltd


Thank you for taking the time to write a review.

When we received your phone we found that the clips that hold the back cover on were broken and had been glued back on. The customer services manager has tried to call you several times to resolve this but hasn't managed to get through to you, however we will try again this afternoon.

Many Thanks


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