Dan Wise´s profile

Reviews (1)

4ourhouse.co.uk

AVOID! Use a different company.

I used this company's website and entered the make and model of my oven into the fields looking for a replacement oven door handle. The website selected the handle needed and when the handle arrived it was the wrong handle.
The phone line is useless to speak with someone and email response is very slow, eventually i returned item with a pre-paid label [in unopened condition].
More hassle chasing company and still no refund showing on credit card, and now they are charging a £10 re-stocking fee - even though the mistake was with them!
I now think mastercard will have to get involved. if they have the right part i imagine you are okay but if not they will send anything then claim a restocking fee instead. I recommend avoiding them all together for an easy life.
I have given them enough time and emails to rectify their fault and they have chosen to ignore them so i will leave this review.

23 December 2013

Reply from 4ourhouse.co.uk

Dear Mr Wise

At 4Ourhouse, we always look to provide the best service and we are disappointed that the service did not meet your expectations on this occasion. 

We value all our customers and would like to thank you for your feedback.

I have contacted you directly to resolve your issue.

Kind Regards
Laura

Dan Wise´s profile

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Dan Wise
Reviewer
1980
United Kingdom

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