Ordered a case of wine from Tesco online on 7th Dec with next day delivery. That came and went. So did the next day. Called Tesco Wine direct. "It's on the wagon for delivery today". No, not delivered that day either. Or the next. So here we are, 6 days later and we're beginning to get thirsty. Called Tesco Wine again, this time to cancel the order. "I can't cancel the order. it's on the truck for delivery to you today". So no wine ad seemingly no way to cancel the order. Time to get onto the Office of Fair Trading.
Having ordered from Simply Electonics before I hadn't read the negative feedback on the web. After 7 days, I emailed to enquire where my goods were and requested a delivery date. I read the reply with mounting concern:
be assured that we are doing our very best to dispatch all orders within the shortest period of time. Although we cannot confirm the exact delivery date, we will certainly try to deliver your order as soon as possible.
Yesterday, my order status changed to despatched and I received an email advising that my order was on the way & the courier confirmed a delivery time and date. The order arrived on time and as described.
In summary - delivery was slower than expected but the goods were priced very keenly, undercutting Amazon by by almost £50.
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