anon´s profile

Reviews (1)

Mazuma Mobile

mazuma commits to promises cant deliver

cheeky unhelpful customers when phone up to ask what is happening with payment. sent special delivery in order to guarantee payment on same day as mazuma claims. so was sent special to get payment next day. but payment was delayed. lies by customer advisors saying payment had been sent and my bank still had to 'accept funds'- what rubbish as bank assured funds are instantly accepted. had used mazuma over 5 times previously but service has went downhill and they commit to promise they cant deliver.

17 December 2013

Reply from Mazuma Mobile


Thanks for your review and very sorry to hear you are unhappy with our service.

We can confirm that we received your phone on the 12/12/03 and made full payment via same day bank transfer at 1pm the same day. The funds should have cleared in your account within hours.

If you experienced any delays in receiving the funds then we can assure you that this would have been down to your bank.

We hope this helps.

Mazuma Mobile

anon´s profile

profile image of anon
United Kingdom