Jon Bousfield´s profile

Reviews (1)

Tyremen

Not exactly as ordered but close enough

Ordered a package of 4 Vredestein winter tyres on new 17" 5 arm Audi OEM alloys. Online order system didn't work so had to phone to place the order which was fine. Delivered quickly to a local fitter so no issues there. Only problem was the alloys when unwrapped were multi-spoke design not 5 arm as advertised and as website photos. They were genuine Audi alloys though and in mint condition so for a set of winter wheels that will only be on a few months a year anyway I decided to stick with them rather than have the hassle of sending them back. At the price I paid (around £700 cheaper than local Audi dealer quoted for the same) I would still have bought them in the multi-spoke design if that's all that had been available on the website, I guess just that bit of disappointment that they weren't as ordered took the shine off an otherwise good experience. The Vredestein tyres are awesome in the bad weather by the way and will be buying these again when they need replacing.

18 December 2013

Reply from tyremen.co.uk

Hi there, thanks for the order and apologies for the mix up with the wheel design you received - our warehouse lads must have picked the wrong item. Luckily the wheel you received is the same spec as the Q5 wheels so no issue in terms of fitting. If you had let us know we could of course have got these swapped around quickly, but many thanks for hanging onto them, I'm glad you are happy with the Vredestein tyres, they are an awesome product!

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Jon Bousfield
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United Kingdom

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