Lindsay de Laune´s profile

Reviews (1)

eFlorist

Hugely disappointed, customer services not interested....

This Bouquet was meant to be a special one to celebrate a new job, I must have ordered on a day when they were very short of flowers. Flowers bore no resemblance to the advertised arrangement, apart from the fact that they were red, it consisted of two flowers, a gold bauble and branches of red berries. I do not expect to pay a huge amount for a special bouquet and get fobbed off with this poor specimen. I sent a photo to customer services and they replied it 'fell within their parameters ' ie. it was red I guess!!! Plenty of other places to choose from, don't waste your money shopping here.
I was embarrassed to have sent this arrangement.

19 December 2013

Reply from eFlorist

Dear Lindsay,

Thank you for your review and we are sorry to learn of your disappointment.

We at eFlorist are extremely proud of the flowers and although we allow our florists to make minor substitutions to our orders, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers.

From looking at the history of your order, we can see that one of our dedicated members of our Customer Service team has been in contact with you, to see how we can make amends.

Please check your emails at your earliest convenience.

Kind regards,
eFlorist

Lindsay de Laune´s profile

profile image of Lindsay  de Laune
Lindsay de Laune
Reviewer
United Kingdom

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