Antje Peters´ profile

Reviews (2)

Pixmania

No help from customer services

I ordered an electric kettle on 29th May and this still has not arrived . Customer services identified that the delivery company apparently had not been informed of the complete delivery address but did nothing about this. I have been promised call backs and delivery today (spent all day in waiting, too!) to no avail. I requested a refund and a call back from a supervisor - nothing! The tracking record now says that the item has been returned to sender - Great News!!
I wished I had read this review page before making my order and will report this incident to the Office of FairTrading and seek advice from Which? where I am a member.
It seems any ethical code has disappeared from trading fairly in the 21st century. Does poor Emma have a chance to provide another (in) credible response?

09 June 2011

Reply from www.pixmania.co.uk

Hello,
Thank you for your review.
I am sorry for the problems you have had with the delivery and that are not satisfied with our customer services.
This is not our usual service as we try and ensure that all parcels are shipped and delivered without delay in the promised timeframe, we have your full delivery details before an item is sent out and that we give the most efficient service to our customers.
I invite you to contact me with your order details on emma@pixmania.com so that I may investigate further into your order and the problems you have had with the delivery as I would be more than happy to help you.
Kind Regards
Emma
Pixmania Mediator

Antje Peters´ profile

profile image of Antje Peters
Antje Peters
Reviewer
Female, 1958
Glasgow, United Kingdom

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