Edward´s profile

Reviews (5)


Would not cancel my order, or refund

I ordered an item at 9pm and realised it was the incorrect one when confirmation email came through straight after. Emailed asking to cancel the order immediately and customer services informed me this was now impossible, and that the item was a perishable item. Sugru - perishable before they could have ever sent it to me? Whats its shelf life, half a second, a week perhaps, nope a minimum of 6 months according to the manufacturer so WTF Firebox!? Even if you have posted it to me, which you couldn't have possibly in 2 hours overnight, could have you not only posted it to me, but also its shelf life expired. And now I have something I don't even need or want in the post to me just because your being blunt, crap. Crap at internal communications to ensure a customer cancel before you dispatch an item, its not that hard is it, pick up the phone to the person in the warehouse and say hey, you know order number **** the customer has cancelled it, don't bother packing it up.

Milena Kłos found this review useful


Worst company ever

Never received item, took 3 months for them to "find" that it hadn't been delivered and refund me the money. Very disappointed, and were not helpful. Rarely answered the phone when I called even during advertised working hours.


Forced to use their returns courier

You are now forced to use their returns courier, meaning they can charge what they want.

ner0 found this review useful


Polite but FAR to slow

Very helpful but still waiting since September 2013 for my replacement speakers (over £600 cost to buy) as the first set sent were damaged. They are being helpful but far to slow and lack good discipline on timely response to customer queries. Already been informed this won't be resolved until mid January.

24 December 2013

Reply from Audio Affair

I'm very sorry to hear about the delays. We are sometimes at the mercy of repair centres or suppliers when it comes to repairs but always work to get them resolved as soon as we can. Please contact me directly on johnt@audioaffair.co.uk with your full details and I can chase this up for you when we return after Christmas and will aim to get them back to you as soon as possible.

Kind Regards

Customer Services Manager


Very poor, item damaged

Very poor, terrible customer service

20 December 2013

Reply from CeX

Hi Edward,

Thanks for getting in touch.

We'd love to know how we can do better for you! Please let us know :)



Edward´s profile

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United Kingdom