Thomas Cook is one of the few brands that I really admire, as what I received was a great customer service. I went on a trip to London and came back with a few pounds unspent. I wanted to exchange those for dollars. As advised by a friend, I went to a Thomas Cook office nearby. Once I entered the office I was greeted by the front desk executive with a good smile and asked me to go the transaction desk. I paid them pounds and within minutes I received dollars with a transaction document containing all the details about the exchange rate and payment. I found a lively and warm environment and I must say people at the Thomas Cook office really had a passion for customer service.
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