Linda Taylor´s profile

Reviews (1)

Kinloch Anderson

Great online, easy to use, great staff, helpful, friendly and easy to talk to, sadly skirt useless.

I have been a size 18 in most clothes for the last 4 years, apart for Country Casuals which I usually get into their 16s. Your skirt arrived and there was no way I could get it on to wear, far too small, your sizing leaves alot to be desired. It was no way an 18, probably not even 16 as the waist line was at least and inch and a half gap so I could not even pull zip up. Was so disappointed as it left me with no outfit for our special evening last Saturday. My Husband has been on at me for years to get a tartan evening skirt, so this left us extremely disappointed. I know your answer will be we should have used the other choice of giving my measurements but that means we would have to pay an extra £100 for something that I am always OK with, with every other company. I can understand this arrangement if your sizing was run of the mill like other companies, but as it obviously isn't what is the difference because you make them all to order anyway so why is it more expensive when we give our measurements. Now I am left with a skirt I cannot use which cost us alot of money, so sadly I cannot say I would recommend you unless the person was willing to pay extra.

20 December 2013

Reply from Kinloch Anderson

Dear Linda,
Thank you for your feedback, we are sorry to hear that your skirt does not fit you as you would have expected, and we have taken your comments on board. We offer a sizing guide on our website to allow you to see which Kinloch Anderson stock size best applies to you, unfortunately this can vary from company to company. Our pricing varies from stock size items to made to measure because made to measure requires us to create a pattern unique to your measurements. This takes significantly more time than using the stock size patterns and therefore the price reflects this.

We have sent you an email directly to discuss your order further with you.

Linda Taylor´s profile

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Linda Taylor
United Kingdom