We are Virgin Media customers that are looking to move home in 1 months time. When advising Virgin Media of this they told us that they could only provide slow broadband and telephone line to the area and not television services.
The only thing that I could do was to pay the £36 a month fee for poor broadband and get TV through a 3rd party provider that cannot provide the full Virgin Media TV service.
I was given 2 options, pay a £126 early disconnection charge or pay £36 a month for a poor service. As mentioned, I was happy to stick to Virgin Media for the duration, but they could not provide the same service. They have it written up in their ridiculous contracts that you do not have a choice so BEWARE what you are signing into.
I took the £126 disconnection charge as quite frankly, the service is not that good. We had issues with our phone line that took several weeks to sort and we were also advised by a Virgin Media member of staff to purchase a new telephone as it was our problem. It turned out there was a problem with the phone line that the experts at Virgin Media did not pick up.
With regards to the TV, the pause, rewind and fast forward facility is no way nearly as good as what Sky + offers, it's slow and the screen often blurs.
We have used Sky and Virgin and from my experiences with both, I would highly recommend Sky over Virgin Media any day of the week. The only reason that we did not use Sky this time around was that we are in an apartment that we were not allowed by the building owners to put a dish on it.
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