Ian ´s profile

Reviews (2)

Steven James Guitar & Amp

First class customer service .. A real pleasure to deal with A+++++

I spent 2 weeks trying to make up my mind whether to buy a Hagstrom Viking I had seen on the Steve James website .. Sod's law when I decided to go for it I was informed that it was sold the evening before. Well I thought that was that but the gentleman I spoke with (Rob) went out of his way to accommodate me and I ended up getting a great deal on another Viking .. I received the guitar this afternoon and it is brilliant .. Thanks Rob.
My only criticism of the store is that they haven't got a branch in Birmingham.



I ordered a DVD via PlayTrade (howard99 .. Definitely avoid) and never received it. I tried 4 times to contact the seller and got diddly. I tried to follow the procedure to make a claim but it kept telling me to contact the seller !!! I have sent numerous emails to Play.com support, and after being repeatedly told to contact the seller (this was via an auto generated response), I finally got an email telling me that they were very sorry and there's nothing they can do for me !!! Then they had the cheek to say I should keep trying to contact the seller !!
I have been ordering from Play.com for 11 years nowe (nearly 800 items) and this was the best they could do ... Well all I can say is thank god for Amazon & Ebay 'cos I won't be using Play.com anymore.

Ian ´s profile

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Birmingham, United Kingdom