I was so pleased with the staff in hmv Newcastle today! They had by far the best customer care I'd experienced all day. I have a 5 month old baby and it's a nightmare constantly walking to the back of the store to get lifts. I asked a member of staff where I could find a certain DVD, and he actually went upstairs for me and brought it down so I didn't have to! Then, when I went to the till, there was another member of staff telling people when tills were free. The lady who served me was so polite, and finally,when I had paid the man who showed me to the till helped me reverse the buggy out. I am extremely picky about customer care, and this was the best I've had in ages!
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