Right... I ordered some flowers for my wifes birthday five days in advance. I specified the delivery date, it came and went. I emailed the company and was told that there's a 98% chance that it'll be delivered the following day (nice random statistic, thanks). It came a day late (by Royal Mail).
My wife opened the box and it was a real disappointment to see her face. The flowers were all dead and although I ordered 10 roses, there were about 7. The plastic wrapping was also nothing like it was in the web photo. It looked like something you'd find in a cemetery bin.
I emailed them to ask for a refund and was offered "a lovely seasonal bouquet" by a person called Natasha Heera. I told her I didn't want any further business with them, only my money back. I was then told that I'd have to return the flowers in their original packaging....like it's a plasma TV! I told her that the flowers had to be disposed of as they were a health hazard with flies etc. She was curt and dismissive. I called the company, no answer, then was on hold for nearly 15 minutes so I gave up. I iemailed her again to tell her to call me, I got an email saying "as a gesture of my good nature I will refund your money".
The money was eventually refunded but the occasion was missed. I know what I'd have preferred...
Please take heed and avoid this company like the plague. It's an absolute joke. I also ordered a balloon and it was tiny. The pictures are extremely misleading. You do not get what you see online.
I'm using Interflora next time. I suggest you do the same. Thanks for reading and I hope I've saved you the toil and stress of what should be a simple and celabratory situation.
I wouldn't mate...
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