I've never had a problem with hostelbookers.com. It provides an easy to use service, that helped me through my trip through Europe last year, as well as for the trip I am currently planning to the USA in January.
One major pull is no booking fees, but other than that it gives you a great range of hostels that include reviews, an outline of the services and (my personal favourite) "map view" when browsing hostels. This allows me to see the location of each hostel first, then judge it on price/rating once I've decided what area of the city I want to stay.
The only issue I can negatively comment on is the lack of helpful information about the city, as well as comprehensiveness of the reviews on each hostel - I have found other sites to be a bit more helpful in this regard.
In saying that, it is super easy to book, with generally the best prices. I've used it (as I currently am) before my trip, as well as during my trip to book accommodation on-the-go. I would definitely recommend it to both novice and experienced travelers.
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