I booked tickets for Rodriguez at Hammersmith back at the beginning of March. Then heard nothing. Emailed about 2 weeks before the event and thus began the saga of lies and contradictions. One email said the tickets had been sent and were lost, the next that they hadn't been sent but I should wait. Then in one email both stories were told. In all I had about a dozen emails saying different things. Eventually someone responded on FB and said they'd been lost in the post and could be collected on the day. Only a day later someone else emailed to say they hadn't ever been sent. Frankly I was reduced to tears. I didn't know what to believe. Fortunately the tickets were waiting at the venue to be collected but I promise I will never use Ticketweb again - they can't be trusted. And the ticket clerk at Hammersmith said they have the most dreadful trouble with them. Stay well clear!
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