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Wrong product, delivered late, awful customer service not here for Christmas

I spoke with Managing Director, the item I received was wrong and the customer support I received was awful and no effort has been made to rectify this before Christmas. He hung up the phone on me and offered no compensation for this error made by shoes.co.uk

I would recommend everyone stays clear of this company and I am still pursuing this situation trying to get the right product for a now belated Christmas present.

30 December 2013

Reply from Shoes.co.uk Ltd

'Bertie' called on Christmas Eve and this was his opening line:

"You've delivered the wrong bag - what are you going to fu**ing to do about it?"

After suffering around 5 minutes of aggressive language, threats and verbal abuse I eventually finished what I was saying and put the phone down.

'Bertie' called back 20 minutes later having calmed himself down and I explained that we were sending out a replacement. We wished each other a Merry Christmas. He immediately jumped on here and left the above. Nice.....

No one should have to suffer the level of verbal abuse, swearing and aggressive threatening language that 'Bertie' meted out. I am only thankful that it was me that dealt with him rather than a member of my staff.

The parcel was delivered on time by the way - our customer service is polite and impeccable and yes - we were here at Christmas.


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H Griffiths
Salisbury, United Kingdom