Joanne Thorne´s profile

Reviews (1)


distance selling regulations dodgers !!

Recently ordered and recieved a pentax papillo binoculars as I am bad sighted thought they would help me as they phocus close up
Unpacked them and they weren't sutable for my eyes..... too close set sent an email requesting my cancellation and FULL refund including postage as set out in the Distance Selling Regulation
They replied and said they would refund fully on return
After only being out of the box for an hour and carefully repacked and sent they now say they were full of dust !!!! BUT they would refund me as a good gesture minus the postage .....get out clause or what !!
IF they were NEW there should have been NO DUST AT ALL
Just so they could avoid paying postage as they should do as a distance seller they make up some excuse....RUBBISH AND FRAUDULENT

Joanne Thorne´s profile

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Joanne Thorne
Barnstaple, United Kingdom