To save cost, I can understand why bizs use livechat - but the problem is that they are often staffed by people with very little training (and are thus clueless), initiative (and thus make customers wait for ages between responses whilst they confer with their equally challenged supervisors) and motivation (probably paid below subsistence wages). This is precisely my experience with Parcel2Go - lots of promises about quality etc but the reality is less than a damp squib.
Despite my request for a call from a live person (after having gotten nowhere - and spending loads of time getting there!), the livechat person tried lying 1st, and when caught out, said that the only number which she could provide me was one that charged 10p/minute - but still made no attempt to provide this. She and her supervisor then refused to ask the person I needed to speak with to call me. They couldn't spell "customer services" if their lives depended on it! Boy, just shows that Parcel2Go will exploit customers every which way they can. Myopic and obviously couldn't give a damn about their reputation. Boycott!!
Steve Ames found this review useful
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