I've had a few items from andertons over the years and the service has always been very good.
In the one instance i had an issue where i wasn't happy with the quality of a product they accepted the return and allowed me to exchange the goods for something else.
Delivery has always been prompt and communication very good.
For a company that is able to offer such good pricing and price matching it's a breath of fresh air that for once the customer service is not compromised.
I have purchased several items from DV over the years and they seem to be going from strength to strength. They always offer to price match the rock bottom european sites and that coupled with a 4 year warranty is a real no brainer.
I tend to judge companies not by their mistakes but how they deal with them. After purchasing a few rode mics and not getting the expected accessories i was contacted by a manager who apologised and asked for clarity of the situation. Within a few days all my accessories turned up and they had the website correction sorted almost immediately. I currently have an audio interface in for repair and they have collected it and kept me informed all of the way.
Without doubt the most incompetent company i have ever had the misfortune of dealing with.
Where do i start, poor website and navigation. Excessive call waiting times, mis-information about cancelling orders, goods turning up when they shouldn't, the list goes on.
I strongly recommend anybody not entering in to a contract with these guys, i gave them the benefit of the doubt and only wished i'd taken the advice of others on all of the other review websites. As a faceless box shifter no doubt they are great but if anything goes wrong be prepared for a rough ride and as far as the mobile networks are concerned you are tied in to the contract regardless what outfit you buy the goods from.
Don't be fooled that as Carphone are the parent company you will magically receive better customer service. Carphone will deny all knowledge of mobiles.co.uk and cannnot answer any questions yet your airtime agreement says Carphone, your returns go to Carphone and if like me you go in to Carphone after returning a phone to mobiles.co.uk it's all on record for Carphone sales agents to see.
Item was supposed to be shipped well over a week ago, press the query button and send a message asking where your goods are and no reply. I am now on my third request for a response from Asda and they claim to reply to queries within 1 business day.
How does a company this big get it so wrong?
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook