Great Prices, Great Service, Free Postage is a very welcome extra and makes pet supermarket stand out from other companies...Perfect!
I have had 3 parcels damaged by myhermes despite being packaged very well, I even paid extra for compensation up to £100 and sure enough they broke a dvd player, I tried to claim the money back but they refused. I should have learnt my lesson but I gave them another shot. I sold some books on eBay which took ages being delivered so I contacted myhermes who said they were not delivered as they were damaged in transit and were on there way back to me, I subsequently refunded my buyer as she was not going to receive them. Then a few days later I discovered that they had in fact been delivered after all so the buyer (who turned out to be deceptive) kept the books and had a refund all thanks to the idiots at myhermes telling me they were being returned to me. Anyway I have emailed/live chat several time and they just ignore you or send some irrelevant automated reply. Absolute rubbish!
Having just read some reviews it appears I am not alone in my experience with iflorist. I ordered Christmas kisses which was supposed to contain Red roses and orchids but what I received was a cheap and nasty bunch of chrysanthemums and pine cones that looked like they cost £5 from a petrol station. I am extremely angry about this, I felt so embarrassed having to apologize to my sister in law (the recipient) about the state of them, being Christmas eve and due to work commitments I didn't have time to go out and replace them. I tried ringing the company but just got an automated reply telling me to email, needless to say I have had no response from them. I imagine that the positive feedback they have received comes from buyers who never actually get to see the flowers because lets face it most customers buy them for relatives/friends who live some distance away and the recipients are not likely to say they are rubbish especially as they are unaware of what was ordered. I shall be contacting trading standards about this company.
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