Ordering over the phone was very easy. The lady who took the order was very efficient and pleasant. That's quite a change these days with some companies! Delivery was effected on the correct day and the rather large box placed in the back of my estate car for convenience. Assembling the piano was quite easy, just a screwdriver and another pair of hands to lift the keyboard safely onto the base. My 8 year old grand-daughter couldn't wait to try it. She has played it every day since! Some Christmas Present eh? As to the piano itself, I regret that I don't play, but I know the sound of a good piano, and this together with Graham Howard's e-book (you must read it!) made the choice easy. It is covered by the 5 year guarantee, which I hope we'll never need. My only downside to this, you do need to switch it off at the wall-socket, as the little power supply is in the mains lead. Not a problem, just needs to be remembered!
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