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Faulty quality of products and no refund offered

We ordered balloons together with one helium canister. Sadly the balloons delivered were faulty and all burst though not even fully filled. I had to get replacement balloons on sunday morning for my son's party which was quite stressing and even then the helium of course wasn't enough to fill all the balloons I needed for each child.

I complained afterwards and asked for a refund but I was told as long as I could only send back the faulty balloons but not the empty helium canister, which we had of course discarded the same day already, they would not refund anything.

We order these canisters every year but certainly never from this company again.

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St Becker
United Kingdom