shaftedbytools4trade´s profile

Reviews (1)


disgraceful customer service. missing item from order!!!

Apart from taking payment for an item of my order that wasn't in stock and which took much longer to receive than they stated it would(including telling me it will be another few days when I asked for an update every week over something like 3 weeks!)

The biggest issue I have with them is that an item from my order wasn't included in the delivery. I emailed them a couple of times and got no reply, I tried to phone but nobody would pick up (even though a couple of times their phone was in use). I then posted my complaint on their contact form on their web site. They responded saying that their records show the parcel was sent on such a date. I replied re-iterating the fact that the parcel didn't contain the item! After that, I got no reply so a week later I asked for an update and still I got no reply.

I will make sure I tell as many people about this experience as possible.

shaftedbytools4trade´s profile

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Male, 1973
United Kingdom