Andy Lear´s profile

Reviews (4)

Totally unreliable with no point of human contact; avoid at all costs

Item was bought well in advance to be taken away to university by my daughter. Sadly Boohoo's incompetence kept the item moving around their depots but never getting to me or even contacting me. Despite numerous emails all you get is a generic computer reply saying they will get back to you; they don't. they have no readily available phone number so they seem to deter customers from actually speaking to them. I managed to track down a number via internet searches of complaint sites.. When I finally spoke to a person the product arrived soon after but still many days late. Needless to say with such incompetence as the norm I will not use them again..

03 October 2013

Reply from

Hi Andy,

Thank you for taking the time to leave your feedback and I am very sorry to hear that you feel unhappy with the delivery service we provide.

Comments and complaints regarding our delivery service are always taken very seriously, and are always passed on to the relevant department as we continually work hard to improve the service we provide.

After checking your account, I can see that we did refund the delivery charge to your original payment card by way of apology.

Once again I sincerely apologise for any inconvenience caused; it is never our intention to upset any of our customers and I hope that your daughter is happy with her dress.

I have sent you additional information to your email address registered to your boohoo account.

Kind Regards,

City Link

no customer service at all

Still trying to call customer services to find when i can go to the depot to get my parcel but gave up after 15 minutes of automated rubbish. They can't even tell you how many people are in the queue in front of you. The website is equally useless at trying to find where your parcel is. I will not willingly use this company.


kindle charger inside two days

Kindle charger ordered on Sunday night, free postage chosen and product with me early on Tuesday.

Barrington Sports

prompt, efficient service

Product displayed effectively, posted promptly and arrived in excellent condition in time for the next game.

Andy Lear´s profile

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Andy Lear
Male, 1962
Chester, United Kingdom