My wife received the Bosch food mixer (tatty box did not matter so much) but when she opened the box and saw all the accessories she did not require, she decided to return. The returns authority was approved but when Go Electrical received it back they would only blame the courier for damage and even said the equipment was all scratched now but my wife had not even removed the unit from the packaging. The company will accept no liability and subsequently we have issued a county court summons because we know we had not touched the unit. It is so frustrating and all the Director would say was it was not their fault. I used to work in retail and I know that returns can get recycled and I am sure this is the case this time. Anyway the court have the power to inspect documentation on the movement of that product from their supply date.
They may be part of the Walmart group but they certainly don't act like a big company in the Wallasey store. On the odd occasion I have had problems I have found the staff arrogant and most unhelpful. On one occasion I bought a unique Asda kitchen item which became faulty a few days later, on returning the faulty item without receipt they told me they could not find the exclusive Asda item on their system as refused to do anything. It was only when I rang Asda head office that they magically found the barcode. At the price, the attitude was pathetic. It is not the first time I had problems with them.
I have had to go there with my son several times and also bought computers and accessories off them. Their staff are most unhelpful, terrible after sales service, and I really only go there now if I am desperate.
In fairness, the branch I refer to is in Birkenhead, where service is slow and several times I have just walked out.
I initially had a problem with Talktalk over wrong package but the management were truly professional and with tenacity sorted all my problems out keeping me informed on a regular basis. I have now been with them over a year and cannot afford to change to anyone else. Why you may ask ? My wife speaks for hours to her friends and relatives overseas for a modest monthly payment and also we get UK landline phone calls free with small monthly payment, it has reduced my phone bills by £40 per month.
The HTC phone I recently bought off them is excellent, definitely the best price in the UK, the only thing I did not like was the way they add on ''free'' insurance for one month which thereafter is chargeable, mainly because you don't have the option to say no initially and can easily forget. Also, why should we have to pay for a phone call to cancel something we did not want in the first place.
Even though they did not have the exact mattress, they immediately called me and offered a better deal at same price. The mattress arrived next day before midday, free delivery and with a gift too. I cannot fault them and will definitely use them again.
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