I placed an order for delivery on Christmas Eve. 2 bouquets to the same address to include vase and chocolates.
I had received a discount code from them by email which I added in the correct box.
Issue 1... No discount applied
Issue 2... 2 delivery charges charged, despite being 1 order going to 1 person
Issue 3... They ignore customer complaints
Issue 4... Calling customer service is going to be costly as you will be on hold for a minimum of 30 minutes (42 minutes on one call, 68 on a second) On the 68 minutes on hold I then received a message saying the offices are now closed (just after 12 noon on a Saturday afternoon)
Issue 5 Was promised a call back by a manager (Jack) who, obviously didn't call back. Was at the same time promised a call back when they spoke to the courier (remarkably this didn't happen)
They state on their website that they have 100% customer satisfaction... Is this 100% once we ignore our customers issues?
I will on Monday be contacting trading standards as this claim on their website, and the overcharging, and failure to deliver I have encountered constitutes fraud.
I would advise others to also contact trading standards so the full extent of their operation becomes clear.
Tel: 08454 04 05 06
Lancashire County Council
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