We ordered our Father and Mother a hamper for Christmas as we are currently abroad. My father is 94 and this would have been a wonderful treat as they do not have a lot of money. The hamper was due on 23 Dec it arrived 7 days late. Despite several telephone messages and e mails no one got back to us. We eventually got through to a chap called Lawrence who blamed someone else and offered £7.80 in compensation. Despite our parents having a miserable Christmas that in their opinion was all they are worth. When I asked to speak to senior rep he replied they are in a meeting. Never again will we use this company and will share our experiences with as many people as possible.
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