Sweatband is terrible, DO NOT BUY FROM THEM, I REPEAT DO NOT BUY FROM THEM.
I ordered a Reebok Exercise Bike on 8 Jun 2011, now it is 21 Jun 2011 and still not received my item. They promised to deliver it in 2 - 3 days, but failed to do so.
The thing irritates me the most is their customer service, so unprofessional, so disgusting, nasty people. First of all, it is almost impossible to get a response from them, I've sent numerous emails and no reply, called their phone and no one answers, it took me 4 straight days of calling just for me to get through and when I did, the staff showed no interest whatsoever in my enquiries.
I was told that my item was lost in transit/post, how is that even possible, it is a huge bike for crying out loud, He said he'll call me back to keep me updated, he never did, I was the one who kept calling them and could not get through, seriously, try calling them now as you are reading this, see if anyone answers.
They offered me a replacement bike but said they won't ship it until they get a confirmation from their manager, this took up to 2 days just to get a confirmation, they then called me on 20 Jun 2011 around 4pm saying they've got the confirmation and it will be shipped first thing tomorrow morning and as soon as it is shipped they'll give me a call to let me know and also the tracking number. It is 3pm and they have not called, I've tried calling them since morning and no reply, I do not know what is happening with my order.
I've had terrible experiences with other retailers but this one just tops them all, this is my first time writing a bad review about a retailer, Sweatband.com is terrible stay clear and spread the message, I can deal with the delays, it does not matter if my item is delivered in a month, year or century, all I want is honesty and professionalism and keep me up to date on what is happening.
DO NOT BUY FROM SWEATBAND.COM YOU HAVE BEEN WARNED.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook