I ordered two items both of which were in stock which would be "Delivered within 1-3 working days after order was placed" on the third working day i contacted to ask where the order was and received no reply. The order the next day had the wording to changed to "1-3 days after the order is processed"
On the day 6 after order the status of my order changed to my items were being picked by their warehouse team. On day 8 this was still the status.
On day 6 i had received a reply saying it was too late to cancel as it had been passed to the warehouse team but they would try and stop the order but it was likely i would be invoiced and would receive the items but they would offer me a free return which would mean me finding someone to be in while waiting for the package to be collected. On day 7 baring in mind the order still hadn't been shipped and was still being picked by their warehouse team (must be a warehouse the size of the whole of Bolton) I contacted them to tell them their own terms and conditions state that an order can be cancelled at any time until it had been shipped and i expected the order cancelled and no money to be taken. Day 8 i emailed yet again asking for a response to my email the previous day.
Day 9 the order was dispatched and i was invoiced. Day 10 one item of two arrived as yet the second item has not. Day 10 i have asked for my complaint to be escalated to the head of customer services and will contact the Ombudsmen if this is not resolved soon.
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