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My bus never came!!

First of all, the 3.25pm bus service from Earls Court to London Gatwick just never came! The driver on the next service didn't speak English very well, refused to listen to the situation and let people on the bus on a first come first serve basis. Even the people who'd booked on the next service weren't allowed on it and we were all forced to crowd around the door and try and push to the front. Also it was a minibus, so there were only 12 places, meaning I couldn't get on that service either. I would definitely have missed my flight if it hadn't been delayed by an hour. Very rough and inconsistent service. I'm just going to get a train from now on.

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Sibi Chandar
Scunthorpe, United Kingdom