We collected the car from avis and paid for at the airporton collection the car was returned without any problems or mention that there could be a problem. We got home to a letter from our bank stating that the company had taken a further (unauthorised) payment from our account well over £400. To date we have had no apology or acceptance that they are at fault and no obvious attempts at chasing this. We have made many many phone calls but about 8 weeks later just an email from car hire market stating we have spoken with customer service at avis and they refuse to speak with us over the phone. Why would a company they deal with so closely refuse to speak with them?? we have had many different excuses for this money being taken, one being that the car was only hired for 1 day despite all of our documentation and website clearly stating one week. Another excuse was that they could not find the car, which is a joke considering we handed the keys to a worker who checked the car over with us present. Avis have accepted that this money should not have been taken but still ensure it is carhiremarkets fault which I am inclined to believe as we have had no phone calls back when requested and the matter of returning our money seems irrelevant to them. We have been fobbed off and the only way we have got anywhere is through our bank. We have had contact with Avis ourselves and despite giving this info to carhiremarket contact names etc . they still can not find anybody to speak to on the phone.
Our bank have refunded the money as we reported this as unauthorised activity on our account and they are chasing this themselves now as we have not got anywhere with this company as they clearly do not take this type of thing seriously.
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